Returns & Refunds Policy
Your satisfaction is our priority at TFM Wholesale. If for any reason you are not completely satisfied with your purchase, we’re here to help. Below is our returns and refunds policy.
Returns
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
How to Return an Item
- Contact our customer service at [email protected] to request a return authorization.
- Once your return is authorized, we will provide you with a return label and instructions.
- Pack your item securely and include all original packaging, manuals, and accessories.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your return. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
Non-Refundable Items
Certain items are not eligible for returns, including:
- Gift cards
- Items marked as final sale
- Opened software or electronic downloads
Exchanges
If you received a defective or damaged item, please contact us for an exchange within 14 days of receiving your product. We will provide instructions on how to exchange the item at no additional cost.
Shipping Costs
Customers are responsible for the shipping costs of returning items unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
Note: Refunds may take several days to appear in your account, depending on your bank or credit card company’s policies.
Contact Us
If you have any questions regarding our returns and refunds policy, feel free to contact us at [email protected] or call us at 01284645575.
