faq

FAQs

faq

Frequently asked questions

How do I open a trade account with TFM Wholesale?

To open a trade account, simply visit our Trade Login page and fill out the request form. Our team will review your application and get back to you shortly. Once approved, you’ll gain access to our wholesale pricing and be able to place orders.

Can I see prices without a trade account?

No, prices are only visible to registered trade account holders. You’ll need to log in with your trade account to view our wholesale pricing.

What is the minimum order quantity?

We do not enforce a strict minimum order quantity. However, ordering in bulk typically allows for better pricing and ensures availability for larger projects. For more details on pricing tiers, feel free to contact our sales team.

How long does delivery take?

We offer fast, reliable delivery across the UK. Most orders are processed and shipped within 1-3 business days, depending on product availability and your location. You’ll receive tracking information once your order has been dispatched.

Can I return a product if it’s faulty?

Yes, if you receive a faulty or damaged product, please contact our customer service team within 7 days of receiving the item. We’ll provide instructions for returning the product and issuing a replacement or refund.

Do you offer custom solutions or special orders?

Yes, if you have specific product requirements or need a large custom order, please contact our team. We’ll work with you to meet your needs and provide a tailored solution.

What are the benefits of having a trade account?

As a trade account holder, you’ll enjoy several benefits, including:

  • Access to exclusive wholesale pricing.
  • Bulk ordering options.
  • Faster checkout and order management.
  • Priority customer support.

What payment methods do you accept?

We accept all major credit and debit cards, as well as bank transfers. If you have any specific payment requirements, please contact us, and we’ll be happy to assist.

Do you offer discounts for bulk purchases?

Yes, we offer competitive pricing and discounts based on the volume of your order. For specific details about discounts, please reach out to our sales team at [email protected].

Do you ship internationally?

Currently, we only ship within the UK. If you’re located outside the UK and interested in our products, please contact us directly to discuss potential options.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment through our delivery partner’s website.

How can I track my order?

You can reach our customer service team by email at [email protected] or by phone at 01284645575. Our team is available Monday to Friday to assist with any inquiries you may have.